Customer Satisfaction Evaluation

Dear Client,

One of our top priorities is to seek to improve the quality of our services on an ongoing basis. To achieve this, we need your help. Thus, we request that you fill in this questionnaire. The results will enable us to assess your level of satisfaction with TÜV NORD Singapore and to include your ideas and suggestions in our ongoing improvement processes.

1. General Information about the company

1.1 Name of the company *

1.2 Size of the company *

1-50 employees

51-200 employees

201-500 employees

Over 500 employees

1.3. In which sector does the company operate? *

1.4 Please enter your country and postcode *

1.5 Name of the standard(s): *

1.6 How did you find out about us? *

Personal approach from TN

Corporate Client / good experience

Trade fair / exhibition

Recommendation

Internet

Advertising

Special journal / article

Others

2.1 Assessment of our services

First indicate how satisfied or dissatisfied you are with the following aspects of our service, and then how important or unimportant these criteria are to you.
Please rate each of the following criteria from your own personal point of view.

2.1 Our contact / approach with you

2.1 Satisfaction: I'm... *

2.1 Importance: This is... *

2.2.1 Satisfaction: I'm... *

2.2.1 Importance: This is... *

2.2.2 Understandability

2.2.2 Satisfaction: I'm... *

2.2.2 Importance: This is... *

2.2.3 Satisfaction: I'm... *

2.2.3 Importance: This is... *

2.3 Preparation and planning of the audit / inspection

2.3 Satisfaction: I'm... *

2.3 Importance: This is... *

2.4 Remote Audit

If you did avail of the option to have a remote audit please continue with the question about the expertise / competence of our staff.

2.4.1 Quality of Video- and Audio

2.4.1 Satisfaction: I'm... *

2.4.1 Importance: This is... *

2.4.2 Understandability

2.4.2 Satisfaction: I'm... *

2.4.2 Importance: This is... *

2.4.3 Satisfaction: I'm... *

2.4.3 Importance: This is... *

2.5 Expertise / competence of our staff

2.5 Satisfaction: I'm... *

2.5 Importance: This is... *

2.6 Personal behavior and approach of our staff

2.6 Satisfaction: I'm... *

2.6 Importance: This is... *

2.7 Adherence to schedule

2.7 Satisfaction: I'm ... *

2.7 Importance - This is ... *

2.8 Report of audit / inspection

2.8 Satisfaction: I'm ... *

2.8 Importance: This is ... *

2.9 Identifying and recording of potential for improvement / nonconformities

2.9 Satisfaction: I'm... *

2.9 Importance: This is... *

2.10 Speed of the document processing / creation of the certificate

2.10 Satisfaction: I'm... *

2.10 Importance: This is... *

2.11 Invoice and invoicing procedure

2.11 Satisfaction: I'm... *

2.11 Importance: This is... *

2.12 Quality of our services in general

2.12 Satisfaction: I'm... *

2.12 Importance: This is... *

2.13 Price-performance ratio

2.13 Satisfaction: I'm... *

2.13 Importance: This is... *

3. General questions

3.1 Was there a reason for a complaint / objection *

Yes

If yes, how satisfied were you with the response to the complaint / objection?

Satisfaction *

Importance *

3.2 If you were dissatisfied with us, please let us know why: *

3.3 How likely are you to recommend TÜV NORD Singapore? (10 = Very likely | 1 = Very unlikely) *

3.4 Why did you decide to go with TÜV NORD Singapore? *

3.5 What you always wanted to tell us? *

Fields marked with * are required fields.

We protect your data. We take the protection of your personal data very seriously and strive to ensure that you feel secure and comfortable when visiting our Internet pages. Please note our Privacy policy.

We will only use the data you send us on a contact form for contact purposes. Your data is not shared with other companies. If you would like us to delete your data from our system immediately after using it, please send us an e-mail to that effect.

Data protection declaration *

I confirm that I have read the data protection declaration. I agree to the use of my data in accordance with the data protection declaration.

Please solve the small math problem: